Customer Portal

Web-based Communication and Service Platform integrated with Cohu’s ERP System.

Registered User SSO Login Request a User Account

Self-service application replacing and/or integrating prior systems, providing a single point of contact. Integrated with Cohu’s ERP system, providing real-time information. Request information and submit questions twenty-four hours a day, seven days a week, simplifying and accelerating getting the request to the right person.

24/7 Single Entry Point

Submit Requests for Support

Generate Spares Quotations

Customer Benefits

Real-time Access 24/7

Real-time online access twenty-four hours a day, seven days a week, simplifying and accelerating getting the request to the right person and reducing your time to resolution. Access technical information in downloadable support files.

Single Point of Contact

The Help Center automatically routes your question to the correct Cohu expert that will give best-in-class support to quickly and completely answer your question. Support is provided by Cohu experts from any of our global locations.

Submit Requests

Submit a service requests for field service support, application type, and tester logistics. Review all your site issues and see current issues. Receive up-to-date progress of your request through the Help Center status emails.

Generate Spares Quotations

Search for handler and interface solutions spare parts, view the details of the part, add parts to your cart and generate electronic quotations.

Place and Track Spares Purchase Orders

Ability to download quotations for handler and interface solutions spare parts. Based on the quotation provided, a Purchase Order may be created and uploaded to the Customer Portal to place an order. Customers may use the tracking number assigned in the system to track the status of the submitted Purchase Orders.

OEM Protect Call-Off

Manage your test handler and interface solutions OEM Protect Contract. View details of existing contracts. Place a Call-Off order and track delivery.

View Installed Base

View your assets by site. Search for asset details and view the warranty and contract details.

Download Technical Documents

Ability to download product bulletins, part manuals, and other documents in PDF files.

Overview Video

Module Feature Videos

Installed Base

New module for easy access to search for asset details and view warranty and contract details.

Service Request

Create and view service requests for tester field service support and application type, and tester logistics. This replaces Xpedite tester board exchange.

eQuote

New module to search for handler and interface solutions spare part number, view pricing, create a quotation, and place a PO. This replaces Xpedite e.quote.

Order Status

New module to identify the status of handler and interface solutions spare part POs created in the Customer Portal. Track delivery. This replaces Xpedite e.track.