Semiconductor ATE and MT Handlers Support Center
Request information and submit questions twenty-four hours a day, seven days a week
- A single point of contact – to simplify and accelerate getting the request to the right person
- Access to submit requests 24 hours a day, 7 days a week – to reduce time to resolution
- Real-time issue management, tracking and status – to improve visibility and prioritization
- Flexible access via telephone, internet and email – to simplify and expand availability
The Help Center automatically routes your question to the correct Cohu expert that will give best-in-class support to quickly and completely answer your question. Support is provided by Cohu experts from any of our global locations. You are kept up-to-date on the progress of your request through Help Center status emails, and through access to the Help Center management system. With this system, you can generate management reports that allow you to see the status of an individual open issue, review all your site issues and see current issues from any of your global locations instantly.
With technical phone support through the Help Center, Cohu strives to provide real time solutions for our customer. If more extensive support is required, Cohu offers a variety of Service Labor options to help you address your issues
Xpedite Technical Library
The Xpedite Technical Library offers a convenient way to access basis test solution information. It includes the documentation you need to install, maintain and use your test systems and handlers. From installation and maintenance guides, to detailed application notes, you can find it in the Technical Library. This system allows you to leverage not only the knowledge and experience of Cohu, but also that of the broad base of test system and handler users across the globe. Questions, suggestions, techniques and answers from across the user community drive the solutions available to you in the Technical Library.
Xpedite Software Support
Your software is critical part of your test system investment. Xpedite Software Support helps you protect that investment, and ensures that your system can operate efficiently and effectively. Enhancements to the operating systems (O/S) are driven on a continuous basis by customer input and Cohu experience. Software Support enables you to take immediate advantage of these enhancements, through the latest O/S updates, tools and features.
- O/S Patch Releases – incorporate updates to address software bugs and other issues experienced with the O/S
- New O/S Releases – incorporate new tools and features unavailable in previous O/S releases, including the capabilities required to utilize the latest instrumentation
- Legacy O/S Archive – access to last released media and documentation
Software Support gives you online access to O/S releases for downloading, or a simple means to request copies on CDROM. In addition, all releases include complete documentation, allow you to take immediate advantage of the enhancements.
